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We’re living in a golden age of conversational AI platforms. From customer support automation to enterprise-wide AI-driven workflows, businesses have more choices than ever. But with so many options, choosing the right solution can feel overwhelming.

Some platforms promise human-like conversations, while others focus on structured, reliable task execution. Some are built for scalability, others for regulatory compliance, and a few are simply hype-driven ventures still stuck behind waitlists.

So how do you separate practical solutions from empty promises?

This Telerivet article breaks down the most talked-about conversational AI platforms today and analyzes their strengths, limitations, and where they fit in your business. We’ll cover:

• What is conversational AI?
• How is conversational AI different from generative AI?
• What are the main use cases for conversational AI?
• The difficulty of choosing a conversational AI platform

AI is more popular now than ever before. Each tech superpower is betting on it and every company seems to be trying to find a way to squeeze it into its products - whether it fits or not.

But AI is not one thing. In fact, it’s hard to say what it is at all.

Most discussion about AI currently is focused around Large Language Models, but they represent only a portion of the market for machine learning. Is some machine learning AI and other bits not? At what point does this all just become “software”?

I appreciate that if you’re reading this in 2026 while on the run from Skynet, the concern for distinctions might seem misplaced - but it’s good to be clear what we’re talking about.

In this Telerivet article, we’ll cover:

• What do we mean when we talk about AI?
• What is generative AI?
• What is conversational AI?
• How are conversational AI and generative AI different?
• How can I use conversational AI in my business?
• How can I use generative AI in my business?

Digital transformation is reshaping how NGOs and humanitarian organizations deliver aid, improve efficiency, and scale their impact. With limited funding and increasing demands, organizations are turning to innovative technologies to reach more people at lower costs.

In today's challenging environment, NGOs and humanitarian organizations need reliable, cost-effective communication solutions more than ever. As uncertainty ripples across the sector, finding affordable ways to maintain critical communication channels with beneficiaries and field teams is essential.

In this article, we'll cover:

• The Power of Connectivity Completeness
• Understanding the Telerivet Android Gateway
• Use Cases: Android Gateway in Action
• Building Resilient Communication Systems
• Getting Started: Technical Setup Guide
• Remote Deployment Best Practices
• Telerivet: Messaging when it matters

Choosing the right customer engagement tools can make all the difference in how you connect with your audience.

Whether it's for marketing, sales, support, or logistics, the right platform helps you engage customers effectively and scale your business.

In this article, we’ll explore some of the top options—including Telerivet, HubSpot, and Intercom—to help you find the best fit for your needs. We’ll cover:

• What are customer engagement tools?
• Open world vs walled garden
• 3 key customer engagement use cases
• Connectivity for DIY customer engagement: Telerivet
• Prepackaged customer engagement for marketing: HubSpot
• Customer support and beyond: Intercom

In the current challenging funding environment, NGOs need creative solutions to maintain and expand their impact while optimizing costs.

Mobile rewards - including airtime transfers and data bundles - have emerged as a powerful and cost-effective tool for humanitarian organizations. When implemented thoughtfully, these digital incentives can drive program participation, enable data collection, and support field operations, all while providing tangible value to beneficiaries.

With Telerivet, organizations can implement mobile rewards programs at any scale, from small pilot projects to nationwide initiatives. The platform connects with over 550 mobile networks in 150+ countries, enabling automated airtime transfers, data bundles, and eGift vouchers that can be triggered by survey responses, program milestones, or staff activities. This infrastructure makes it possible to seamlessly integrate mobile rewards into existing programs while maintaining detailed tracking and reporting.

It's not just NGOs that are discovering the utility of mobile rewards.  Telerivet enables its business users to wield micro-incentives to improve field-force effectiveness and encourage market-share increasing consumer behavior. In this post, however, we will focus on how to build effective mobile incentive campaigns for NGOs and humanitarian efforts.

Mobile surveys are transforming how organizations understand and respond to community needs. By leveraging mobile messaging through channels like SMS, WhatsApp, and Viber, as well as voice calls, NGOs can now collect vital data from even the most remote locations, enabling faster response times and more effective program delivery.

The humanitarian landscape is facing unprecedented upheaval. USAID is under fire, with potential shutdown looming. Already, funds are frozen, programs canceled, and countless NGOs and the people they serve are left in limbo. Having spent years in both Silicon Valley and international development, I feel compelled to share my perspective.

The situation is already having cascading effects throughout the development world. All of us in development hear unsettling reports daily: Millions of dollars’ worth of food rotting in ports. Layoffs and the scattering of deep institutional knowledge. Entire programs being suspended. Rising community-level despair as funds, food, and medicine stop coming. If USAID's freeze continues long-term, the consequences will be profound. A potential black swan event.

With over a billion users, WhatsApp is more than just a chat app; it’s a powerful marketing tool. From promotions and surveys to seamless customer interactions, it helps businesses reach customers where they already are.

This Telerivet article breaks down how to use WhatsApp effectively, without spamming your audience.

• Why use WhatsApp for marketing?
• 1: Notify about new products
• 2: Easy customer support
• 3: Run surveys and get feedback
• 4: Offer vouchers and discounts
• 5: Unlock the social graph
• 6: Use WhatsApp calling

If a picture is worth a thousand words, how many SMS is an MMS worth?

If you want to send images to your customers, or other kinds of media beyond a simple text, how should you do it?

For a long time the answer was MMS. Now there are many options to choose from.

In this Telerivet article, we’ll look at:

• What is MMS messaging?
• How is MMS different to SMS?
• What are the downsides and limitations to MMS?
• MMS vs RCS vs iMessage
• When would you use multimedia messaging in business?
• MMS alternatives for business: WhatsApp