Custom Sender ID

In certain countries, you can use custom alphanumeric sender IDs to send SMS messages from Telerivet, so that messages appear with your brand name.

Custom sender IDs can be used to send high-volume SMS broadcasts when contacts don't need to reply to your messages.

Although contacts cannot reply directly to messages sent by a custom sender ID, you can send messages containing URLs for contacts to interact with, such as opt-out links. Your messages could also mention a separate number that contacts can use to send replies.

Custom sender IDs are implemented by various third-party SMS gateway providers, which connect Telerivet's servers to mobile networks around the world.

If you need to receive replies, or if you need to send SMS messages in countries where alphanumeric sender IDs are not supported, we recommend using a virtual number or the Telerivet Gateway app to send messages with a numeric sender ID.

Direct Availability and Pricing

In certain countries, you can use Telerivet's SMS gateway provider to send messages, without needing to get an account with a third party provider. Telerivet will charge a per-message fee for messages sent via your custom sender ID, in addition to the normal price of your service plan.

Outgoing SMS: Not available in the United States

Third-Party Providers

Telerivet integrates with various third-party SMS gateway APIs that allow sending messages with custom sender IDs.

If you get an account from any of the providers below, you can connect it to Telerivet's system. Telerivet will not charge a per-message fee for SMS messages sent with your custom sender ID, but you will have to pay the provider directly.

Twilio's rate for outgoing SMS messages depends on the country, and ranges between $0.0075/SMS and $0.14/SMS for most countries. See pricing on Twilio.com

Nexmo's rate for outgoing SMS messages depends on the country, and ranges between €0.005/SMS and €0.07/SMS for most countries. See pricing on Nexmo.com

For information on Infobip's SMS pricing, contact Infobip sales.

Africa's Talking can send SMS messages to several countries in East Africa, as well as Nigeria.
See pricing on AfricasTalking.com

Other SMS Gateway Providers

Telerivet can integrate with nearly any provider that offers a SMPP or HTTP API for sending and/or receiving SMS messages.

Since custom integrations require Telerivet to do additional work for initial development, ongoing maintenance, and support, additional fees may apply above Telerivet's normal service plan pricing.

All integrations require a Pro plan with a minimum commitment of three months.

Depending on the type of API (SMPP or HTTP), additional fees are as follows:

  • SMPP API Integration Pricing:
    • Integration with SMPP gateway APIs requires upgrading to the Pro plan, plus an additional $120/month for Telerivet to maintain each SMPP connection.
    • Each additional SMPP shortcode, virtual number, or sender ID will incur an additional fee of $120/month.
  • HTTP API Integration Pricing:
    • Integration with custom HTTP SMS gateway APIs requires upgrading to the Pro plan, plus an additional $120/month for Telerivet to develop and maintain each custom SMS API integration.
    • Once the integration is complete, you can add multiple shortcodes, virtual numbers or sender IDs that use the same HTTP API with no additional fee (although each will count as one route toward the limits of your Pro or Custom plan).

If your integration requires a VPN connection, an additional $120/month fee will apply.

All fees must be paid for at least the first 3 months of service before Telerivet starts the integration. Telerivet offers a 17% discount on all fees if you pay for 12 months up-front.

Note that in addition to Telerivet's service plan and integration fees, you'll also have to pay the API provider directly for costs such as the messages you send you send/receive, reserving your virtual number or shortcode, and any other costs involved in using their platform.