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There are many advantages to bringing advanced tech like IVR into your business. 

Effective IVR is a pathway to maximum engagement at scale. Poorly implemented IVR, however, can damage your brand and customer trust. 

It’s a superpower - but with great power comes great responsibility. 

In this Telerivet article, we walk you through how to use IVR for best results and how to make sure you’re employing industry-leading solutions. We’ll cover:

• What is IVR?
• Our top 4 IVR use cases
• How Telerivet provides IVR
• Telerivet: Messaging when it matters

Where to start with cloud communication?

Cloud communication can mean a vast range of things.

To help clear things up for you, we’re going to break cloud communication up into a series of use cases and provide a recommended tool for each.

In this Telerivet article, we’ll cover:

• What do you need from cloud communication software?
• Cloud communication command center: Telerivet
• Done-for-you cloud communication: Teams
• Customer service cloud communications: Zendesk
• Identity verification API: Telesign
• Cloud communications tools for sales: Gong
• Telerivet: Messaging when it matters

Should you use RCS or SMS when leveraging connectivity solutions to communicate with your customers? 

The answer is often going to be SMS, but RCS is an emerging alternative. Read on to understand why. 

In this Telerivet article, we’ll cover:

• What is SMS?
• What is RCS?
• Why do organizations use SMS?
• The key RCS strengths and weaknesses
• Should I use RCS for my business communications?
• Alternatives to RCS
• Telerivet: Messaging when it matters 

Telerivet offers a complete connectivity solution for organizations to communicate in real time with customers, stakeholders, or staff anywhere in the world with an unmatched choice of providers. 

Many organizations have been forced to operate in walled gardens, paying a premium on usage due to geography or bundled features. Consolidations and shifts in the communications landscape have driven up prices in certain markets and under-served others.

Companies and organizations are recognizing that SMS is transforming sales, marketing, and operations everywhere.

Two-way instant messaging with virtually every adult on the planet, in apps that everyone has in their phone, push notifications already enabled. If it was invented today, the hype would be sky high. 

The challenge is how to use this channel well. The first step to leveraging SMS is to use the right tools for the job. A programmable SMS API provides a powerful and flexible way of incorporating SMS into your workflows and systems.

Understanding your cloud communication options can be confusing. At Telerivet, we focus on delivering the messages that matter - so here we break down the key information you need to know about CPaaS and more. 

Many businesses and organizations that use Telerivet for mobile messaging also use other cloud platforms for different functionality, such as e-commerce, team collaboration, recruiting, email marketing, and website hosting. Telerivet has built-in integrations for some popular cloud platforms, like Zendesk. But what can you do if you need to integrate with another cloud platform and Telerivet hasn't built an integration yet?

With the latest update to Telerivet's Cloud Script API, it's now possible to build direct integrations between many other cloud platforms and Telerivet, where the integration is automatically triggered when a particular action occurs in the other platform.

Telerivet has released an app on the Zendesk Marketplace to make it easy to seamlessly integrate text messaging with your Zendesk Support account.

We’re excited to announce new features that make it even easier and faster to use Telerivet for two-way text conversations.