Technology

There are many advantages to bringing advanced tech like IVR into your business. 

Effective IVR is a pathway to maximum engagement at scale. Poorly implemented IVR, however, can damage your brand and customer trust. 

It’s a superpower - but with great power comes great responsibility. 

In this Telerivet article, we walk you through how to use IVR for best results and how to make sure you’re employing industry-leading solutions. We’ll cover:

• What is IVR?
• Our top 4 IVR use cases
• How Telerivet provides IVR
• Telerivet: Messaging when it matters

Where to start with cloud communication?

Cloud communication can mean a vast range of things.

To help clear things up for you, we’re going to break cloud communication up into a series of use cases and provide a recommended tool for each.

In this Telerivet article, we’ll cover:

• What do you need from cloud communication software?
• Cloud communication command center: Telerivet
• Done-for-you cloud communication: Teams
• Customer service cloud communications: Zendesk
• Identity verification API: Telesign
• Cloud communications tools for sales: Gong
• Telerivet: Messaging when it matters

Understanding your cloud communication options can be confusing. At Telerivet, we focus on delivering the messages that matter - so here we break down the key information you need to know about CPaaS and more. 

Many businesses and organizations that use Telerivet for mobile messaging also use other cloud platforms for different functionality, such as e-commerce, team collaboration, recruiting, email marketing, and website hosting. Telerivet has built-in integrations for some popular cloud platforms, like Zendesk. But what can you do if you need to integrate with another cloud platform and Telerivet hasn't built an integration yet?

With the latest update to Telerivet's Cloud Script API, it's now possible to build direct integrations between many other cloud platforms and Telerivet, where the integration is automatically triggered when a particular action occurs in the other platform.

Using SMS polls to collect data? Telerivet now lets you visualize the top survey responses as a pie chart, bar graph, or table. When viewing the data table of poll responses, just click the “Stats” tab.

Telerivet is thrilled to announce our new strategic partnership with Nexmo.

Today, massive excitement is building around universal, open Internet connectivity. With the establishment of high-profile global projects like Facebook’s Internet.org, incalculable social and economic gains seem just at the horizon. For developers, too, that means the rapid multiplication of new opportunities for the deployment of the best tools for driving innovation and connectivity all over the planet. But the Internet isn’t the only technology driving innovation and connectivity, especially when it comes to mobile.

Africa’s massive growth in tech and mobile is gaining attention, and Silicon Valley is taking note of this opportunity. Our CEO Joshua recently spoke on two panels that focused on mobile payments and innovation within Africa.