Should you use RCS or SMS when leveraging connectivity solutions to communicate with your customers?
The answer is often going to be SMS, but RCS is an emerging alternative. Read on to understand why.
In this Telerivet article, we’ll cover:
Telerivet offers a complete connectivity solution for organizations to communicate in real time with customers, stakeholders, or staff anywhere in the world with an unmatched choice of providers.
Many organizations have been forced to operate in walled gardens, paying a premium on usage due to geography or bundled features. Consolidations and shifts in the communications landscape have driven up prices in certain markets and under-served others.
Most messages fail because they feel like they were written for everyone. People tune out anything that looks generic, automated, or disconnected from their real needs. The fix is simple. A few small personalization tactics can make your messages feel human, intentional, and worth reading.
Companies and organizations are recognizing that SMS is transforming sales, marketing, and operations everywhere.
Two-way instant messaging with virtually every adult on the planet, in apps that everyone has in their phone, push notifications already enabled. If it was invented today, the hype would be sky high.
The challenge is how to use this channel well. The first step to leveraging SMS is to use the right tools for the job. A programmable SMS API provides a powerful and flexible way of incorporating SMS into your workflows and systems.
Understanding your cloud communication options can be confusing. At Telerivet, we focus on delivering the messages that matter - so here we break down the key information you need to know about CPaaS and more.
Growing a healthy list is not about adding as many contacts as possible for SMS marketing. It is about building an audience that actually wants to hear from you and giving them simple ways to share what they care about.
Most organizations are already sending messages. What many are missing are the small, reliable workflows that keep people engaged without constant manual effort. Automated journeys do exactly that. They run quietly in the background, save time, and keep your audience connected whether you use SMS, WhatsApp, Viber, RCS, USSD or a combination as part of your multichannel strategy.
Message Timing Matters More Than You Think
Many businesses and organizations that use Telerivet for mobile messaging also use other cloud platforms for different functionality, such as e-commerce, team collaboration, recruiting, email marketing, and website hosting. Telerivet has built-in integrations for some popular cloud platforms, like Zendesk. But what can you do if you need to integrate with another cloud platform and Telerivet hasn't built an integration yet?
With the latest update to Telerivet's Cloud Script API, it's now possible to build direct integrations between many other cloud platforms and Telerivet, where the integration is automatically triggered when a particular action occurs in the other platform.