Telerivet is Partnering with DT One to Make Mobile Rewards Even Better
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Automation is a familiar idea. Many teams already use simple workflows to send welcome messages, run reminders, or trigger surveys when something changes.
Blog
Campaigns in Telerivet: Structured, Automated Messaging
Jan 11, 2025
What Campaigns Are in Telerivet
A campaign is a coordinated set of messages sent to a specific audience with a clear purpose. It can be a single broadcast or a sequence that runs on its own.
What is IVR? Use Interactive Voice Response in Your Business Like a Pro
Dec 12, 2024
There are many advantages to bringing advanced tech like IVR into your business.
Effective IVR is a pathway to maximum engagement at scale. Poorly implemented IVR, however, can damage your brand and customer trust.
It’s a superpower - but with great power comes great responsibility.
In this Telerivet article, we walk you through how to use IVR for best results and how to make sure you’re employing industry-leading solutions. We’ll cover:
- What is IVR?
- Our top 4 IVR use cases
- How Telerivet provides IVR
- Telerivet: Messaging when it matters
5 Best Cloud Communication Software Across 5 Use Cases
Nov 25, 2024
Where to start with cloud communication?
Cloud communication can mean a vast range of things.
To help clear things up for you, we’re going to break cloud communication up into a series of use cases and provide a recommended tool for each.
In this Telerivet article, we’ll cover:
- What do you need from cloud communication software?
- Cloud communication command center: Telerivet
- Done-for-you cloud communication: Teams
- Customer service cloud communications: Zendesk
- Identity verification API: Telesign
- Cloud communications tools for sales: Gong
- Telerivet: Messaging when it matters
Automated Services in Telerivet: What They Really Do
Nov 11, 2024
As programs expand across regions, channels, and teams, automation needs to do more than fire off a reply. It needs to coordinate journeys, apply the right logic, respect consent, and adapt to real world conditions.
This is where Automated Services come in. A Service brings structure to the moments when people interact with your organization. It helps your system decide what should happen, when it should happen, and who it should happen for.
RCS vs SMS: What’s the Difference? What Should I Use for My Business?
Oct 22, 2024
Should you use RCS or SMS when leveraging connectivity solutions to communicate with your customers?
The answer is often going to be SMS, but RCS is an emerging alternative. Read on to understand why.
In this Telerivet article, we’ll cover:
- What is SMS?
- What is RCS?
- Why do organizations use SMS?
- The key RCS strengths and weaknesses
- Should I use RCS for my business communications?
- Alternatives to RCS
- Telerivet: Messaging when it matters
Connectivity Completeness: Telerivet’s universal communications layer
Sep 27, 2024
Telerivet offers a complete connectivity solution for organizations to communicate in real time with customers, stakeholders, or staff anywhere in the world with an unmatched choice of providers.
Many organizations have been forced to operate in walled gardens, paying a premium on usage due to geography or bundled features. Consolidations and shifts in the communications landscape have driven up prices in certain markets and under-served others.
Simple Personalization Tactics That Make SMS Messages Feel More Human
Sep 3, 2024
Most messages fail because they feel like they were written for everyone. People tune out anything that looks generic, automated, or disconnected from their real needs. The fix is simple. A few small personalization tactics can make your messages feel human, intentional, and worth reading.
Why Use a Programmable SMS API? 10 Use Cases and Advantages
Aug 26, 2024
Companies and organizations are recognizing that SMS is transforming sales, marketing, and operations everywhere.
Two-way instant messaging with virtually every adult on the planet, in apps that everyone has in their phone, push notifications already enabled. If it was invented today, the hype would be sky high.
The challenge is how to use this channel well. The first step to leveraging SMS is to use the right tools for the job. A programmable SMS API provides a powerful and flexible way of incorporating SMS into your workflows and systems.