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Companies and organizations are recognizing that SMS is transforming sales, marketing, and operations everywhere.

Two-way instant messaging with virtually every adult on the planet, in apps that everyone has in their phone, push notifications already enabled. If it was invented today, the hype would be sky high. 

The challenge is how to use this channel well. The first step to leveraging SMS is to use the right tools for the job. A programmable SMS API provides a powerful and flexible way of incorporating SMS into your workflows and systems.

Understanding your cloud communication options can be confusing. At Telerivet, we focus on delivering the messages that matter - so here we break down the key information you need to know about CPaaS and more. 

Many businesses and organizations that use Telerivet for mobile messaging also use other cloud platforms for different functionality, such as e-commerce, team collaboration, recruiting, email marketing, and website hosting. Telerivet has built-in integrations for some popular cloud platforms, like Zendesk. But what can you do if you need to integrate with another cloud platform and Telerivet hasn't built an integration yet?

With the latest update to Telerivet's Cloud Script API, it's now possible to build direct integrations between many other cloud platforms and Telerivet, where the integration is automatically triggered when a particular action occurs in the other platform.

If you have ever sent one message to your entire contact list and wondered why the results felt flat, you are not alone. Blanket sends often reach people who were never meant to receive them. Some customers get too many messages, others get offers that do not apply to them, and engagement drops fast. That is where audience segmentation comes in - to make sure the right message reaches the right people.

What is Audience Segmentation?
Audience segmentation is the process of grouping your contacts by shared traits like behavior, interests, or location so every message feels more personal and relevant.

Text messaging remains one of the most direct, personal, and effective ways to reach your audience. With open rates around 98% and most texts read within minutes, SMS marketing continues to outperform other channels when it’s done right.

What is SMS Marketing?
SMS marketing is the practice of using text messages to communicate directly with customers -sharing updates, offers, reminders, and alerts in a quick, personal, and measurable way. When done right, it builds trust and engagement through clear, permission-based, and timely communication.

Telerivet has released an app on the Zendesk Marketplace to make it easy to seamlessly integrate text messaging with your Zendesk Support account.

We’re excited to announce new features that make it even easier and faster to use Telerivet for two-way text conversations.

The Telerivet Gateway app now supports sending and receiving multimedia messages, including images, video, audio, and PDF files. With the Telerivet Gateway app, you can use an Android phone as an MMS gateway in any country, as long as your mobile network supports MMS.

If you send links in SMS messages, you may have encountered the challenge of trying to fit the URL and the rest of your message in 160 characters.

Now, we’re happy to announce Telerivet’s Short Links feature, which makes it easy to shorten URLs and track clicks in your SMS messages. Telerivet will show you every contact who clicked the link (or didn’t click it), as well as overall statistics to help you optimize your messaging campaigns.

Many organizations use Telerivet to let their teams send text messages and voice calls on behalf of the organization. However, giving more people access to send messages can also increase the risk of typos, incorrect messages, incorrect recipients, or other errors. If a broadcast is sent to hundreds or thousands of contacts in error, it could be costly, embarrassing, or worse.